How to fetch voice logs?

[Admin]

1.A supervisor can fetch voice logs from the call history tab. After opening the call history tab, the supervisor has to specify certain parameters. He can specify the agents, the leads, customer status, time duration, or disposition status for which he wants to fetch the voice logs.

2.Then after, click on the Fetch button to view the voice logs. A supervisor can select a voice log and click on the Listen button to listen to it. The supervisor can also download the voice log by clicking on the Download button.