Ameyo Contact Center Configuration

[Admin]

Before configuring the inbound from contact center, we need to upload the node flow at application level ( refer to application configuration)
Contact Center --> Call Routing --> Profiles --> Add
From the add profile box and a new contact center profile
from the box add the new contact center profile plan
The profile plan will depend upon the profile type selected the options available are : cc.call.context.based.profile
cc.source.contact,based.profile
cc.destination.contact.based.profile

Contact: : specify the DID or Caller Id as per the profile type selected
Call Context Name : available only when the profile type is call context based : specify the call context to be used for incoming call
Action Type : Feature Action
Sub Action : default.acd.feature
Destinaltion : Select the application+node flow configuration

Contact Center --> Call Routing --> Policies --> Add
from the add contact center policy add the new poicy ,
assign the required profile to policy from the Assigned Profiles Tab

You can have various profiles and policies configured but the active call flow will depend up on the Active Policy and Profile/ profiles assigned to the active policy