How to manage dialing?

[Admin]

1.After the manager adds the outbound campaign and the lead is uploaded, the supervisor specifies the dialing parameters under the Settings tab . He can specify the required call pacing algorithm from the Algo Type drop down menu. He can enable AMD by clicking on the AMD checkbox.

2.The supervisor has to specify the Minutes Provider, Setup Timeout and the Ringing Timeout for Manual Dial Profile Settings, Confer Dial Profile Settings and Auto Dial Profile Settings.
3.Apart from the General settings, the supervisor configures the basic dialing parameters such as the Predictive Also Settings, under the Dialer Configuration tab.
4.After the necessary configurations, the supervisor can initiate dialing by clicking on the Run button in the bottom left corner of the Status tab. The red dot turns green as the dialing starts.
5.When the campaign is in process the supervisor monitors the status. He can monitor the status from the details given under the different panels of the Status tab . For example the Minutes tab in the bottom left panel shows key parameters such as the Average talk time, Post Dial Delay and Answer Seizure Ratio.

6.The Last Calls tab displays general information about the status and disposition of the last calls of the campaign.
7.After monitoring the status, the supervisor can make required modifications in the Settings or Dialer Configuration. He can modify call pacing ratio, change profile settings etc.