Hourly ACD Report

[Admin]

This report fetches call count for total calls answered, total disconnected calls, total incoming calls
answered, total outgoing calls answered, and status details such as total break time, inactive time
for specified agents of the selected campaigns. You have to first select the campaign and then the
agents. After providing the inputs, click on View (to see output on the screen) or Download (if you
want you save the report in .csv format).