Originate CRT (Call Runtime) Nodes

[Admin]

IVR Designer is a powerful tool that is used to design IVR call flows for inbound campaigns. You will learn about the functions and uses of different nodes and details about their attributes and events.

Originate CRT (Call Runtime)
The node is used to originate connection between customers and users.
Attribute :
RingTimeout - It refers to the time duration after which the call will be disconnected in case it has been ringing for the specified time.
SetupTimeout - It refers to the time duration after which the call will be disconnected if the specified setup time expires. Setup time is the time from the initiation of the call request till the time it starts ringing.

dataProviderType :

-customer.originate.node.data.provider
-confered.entity.originate.node.data.provider
-user.originate.node.data.provider

Events :

call.leg.already.there - In case where entity has a valid call leg, i.e. contact with an entity which is already in the call.
verification.failed - Verification is done pertaining to the prerequisites that should be met before an attempt to call is made. There could be n number of ways of verification. Verification can fail if an entity is already in a call or originate for that entity is not allowed.
failure - In case the call was not successfully connected.
connected - In case the call was successfully connected.
no.answer - In case there is no answer from the other end.
dial.failed - In case dialing failed.
sytem.error